Refund policy

Returns and Refunds

PJT Gifts accepts eligible returns within 30 days of shipment. Because some products may contain food, perishable items, or other items that cannot safely be returned or restocked, return eligibility may vary by product.

Returns
If you would like to request a return, contact us at projectionality@gmail.com within 30 days of shipment and include your order number.

If your return is eligible, a return shipping label will be provided at no charge. Return labels are generally created within 2 days. PJT Gifts does not charge a restocking fee for eligible returns.

Damaged, Missing, or Incorrect Orders
Please inspect your order when it arrives. If your order is damaged, contains an incorrect item, is missing items, or has another delivery issue, contact us at projectionality@gmail.com as soon as possible and within 30 days of shipment.

Please include your order number and, when applicable, photos showing the issue. We will work with our fulfillment partner to determine the appropriate resolution, which may include replacement, redelivery, or a refund.

Cancellations
Orders are submitted for fulfillment quickly, so we cannot guarantee that an order can be changed or canceled after it has been placed. Contact us as soon as possible at projectionality@gmail.com if you need assistance.

Refunds
Once an approved return or refund has been processed by our fulfillment partner, the refund will be issued to your original payment method. Processing times after the refund is issued may vary depending on your bank or card provider.

Questions about an order or this policy can be sent to projectionality@gmail.com.